The Custard Splat Performance Tee

Business to Business Returns and Cancellations

We supply Football Clubs, Universities, Colleges, Schools and Businesses, these customers are classified as business customers, these conditions of sale also apply to all of our bulk purchase customers ordering more than five items.

We are a U.K.  Wholesaler and as such have to charge 30% of the returned goods value to cover our administration costs. Returns must be agreed and a reference number issued prior to goods being returned. No personalised goods will be accepted for return.

www.kittedout.co.uk rely on the customer to order the correct size and quantity and confirm this in writing. If we supply the specified size/quantity correctly, www.kittedout.co.uk will not accept any costs involved in exchanging the product. All costs, including a restocking charge, incurred against incorrectly ordered goods would be the responsibility of the customer. www.kittedout.co.uk should be notified within 48 hours of receipt of order of any shortages, errors with an order.

Under our business terms and conditions we cannot except returns/cancellations for the following Brands. Puma, Umbro, Nike, Joma, Stanno, Hummel & Mitre

If you are unsure about you sizes please order samples from our sample stock, these can be returned under distance selling regulations

We cannot be held responsible for items where an attempted delivery has been made, if the courier returns the parcel to ourselves because no signature could be obtained. We will need to re-charge carriage costs to re-despatch. We cannot be held responsible for delays in delivery due to circumstances beyond our control.

If you return the order we will not refund any delivery charge as this part of our service to you has already been completed. You must pay the cost of returning the goods to us.

Consumers Returns and Cancellations

These terms and conditions apply to our Non business customers who have ordered less than 5 items. Under the Distance Selling Regulations, UK consumers have the legal right to cancel their order within seven working days of receipt of the goods. Certain products cannot be returned, particularly items ordered to order and made to order, personalised or customised to your instructions.

You may return any item within 7 days of receipt, Your product must be complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. If you return the order we will not refund any delivery charge as this part of our service to you has already been completed. You must pay the cost of returning the goods to us.

Returned items which are not in new or unused condition or which are returned after the 7 day period may not be credited to your account.